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Avaya Aura Contact Center Adds Social Media Manager, Increases Scalability With this in mind, Avaya has updated the Avaya Aura Contact Center (
AACC), a SIP-based multimedia contact center application first introduced last fall.
AACC enables multimedia capabilities so that customers and agents can interact via multiple
... read moreCollege seeks opinion from attorney general AP VIDEO more>> Although
AACC officials say they will open their books for a County Council-requested audit, they are questioning the legality of the council's move. "Our understanding of Maryland law tells us it is inappropriate for the County Council
... read moreEarthquake 2011 a Shock in Broadneck Over at
AACC, classes took a unique turn. “My husband was at
AACC and said the walls of the room he was in moved like Jello," said Nancy Greer. The college was closed shortly after for the entire day, allowing officials to assess structural damage.
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